PRIVACY POLICY

Effective Date: 1 March 2021

Company: Paxxio (Pty) Ltd (Reg. No. 2021/480799/07)

Address: 29 West Street Houghton Estate, 2198

1. Introduction

Paxxio (Pty) Ltd (“Paxxio”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal information we collect, process, and store. This Privacy Policy explains how we handle personal data in compliance with applicable laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following categories of personal information:

Identification details (name, ID number, company details, registration numbers).
Contact information (email address, phone numbers, physical and postal addresses).
Business and financial information (invoices, banking details where relevant for payment processing).
Technical information (IP address, device identifiers, system usage logs).
Contractual information (records of service agreements, scopes of work, deliverables, and related correspondence).

3. How We Use Personal Information

We use personal information for the following purposes:

To provide, manage, and improve our software solutions and related services.
To fulfil contractual obligations as set out in our SLA and agreements.
To manage billing, invoicing, payments, and financial reporting.
To communicate with clients, partners, and stakeholders.
To comply with legal, tax, and regulatory requirements.
For security, fraud prevention, and dispute resolution.

4. Sharing of Information

We may share personal information with:

Service providers and partners who assist in delivering our services (e.g., hosting, payment processing).
Legal and regulatory authorities where required by law.
Third parties only where necessary to fulfil contractual obligations, and subject to confidentiality and data protection requirements.

We do not sell or trade personal information.

5. Data Security

We take appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, misuse, or disclosure. Measures include encryption, secure hosting, access controls, and ongoing monitoring.

6. Data Retention

Personal information will be retained only for as long as necessary to fulfil the purposes set out in this Privacy Policy or to comply with legal and contractual obligations.

7. Your Rights

Subject to applicable law, you may have the right to:

Access and request a copy of your personal information.
Correct or update your personal information.
Request deletion of your personal information where legally permissible.
Object to or restrict certain types of data processing.
Lodge a complaint with the Information Regulator (South Africa) or relevant authority.

Requests can be submitted in writing to [insert contact email].

8. International Transfers

If personal information is transferred across borders, Paxxio will ensure that adequate data protection safeguards are in place as required by law.

9. Cookies and Website Usage

When visiting our websites or online platforms, we may collect limited technical data through cookies or similar technologies for functionality, analytics, and security. You can control cookie preferences in your browser.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via our website or direct communication to clients. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Paxxio (Pty) Ltd

Email: support@paxxiosolutions.co.za

Telephone: +27 81 013 9960

Address:29 West Street, Houghton Estate, Johannesburg, 2198